1. Policy for Digital Goods

Qroots believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

In case of any Refunds approved by the Qroots, it’ll take 3-5 days for the refund to be processed to the end customer.

Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Qroots does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• Digital Content: Access to the course content is granted immediately upon successful payment. We do not offer refunds or cancellations after the purchase is completed. You are strongly encouraged to use the FREE TRIAL CHAPTER before making a purchase decision.

2. Exceptions (Technical Errors)

A full refund will only be considered under the following technical circumstances:

1. Duplicate Payment: If you are mistakenly charged twice for the same product in a single transaction session.
2. Payment Successful, Access Denied: If your payment is successful (confirmed by Razorpay) but you are unable to access the content within 48 hours due to a verifiable technical error on the Q Roots platform.

3. Refund Processing and Razorpay Fees

• Request Process: All refund requests must be initiated by emailing us at info@qroots.site within 7 days of the transaction date, including the Order ID and Razorpay Payment ID.
• Refund Amount: If an exception is approved, the refund will be processed back to your original payment method.
• Non-Refundable Fees: Please note that Razorpay’s transaction fees and applicable GST charged at the time of the original payment will not be refunded to the customer’s account, as these fees are non-reversible to the merchant (Q Roots) by the payment gateway.
• Processing Time: Once a refund is initiated, the reversal will typically reflect in your bank account or card balance within 5-7 business days, depending on your bank’s processing time.